{"id":5295,"date":"2016-07-29T12:01:49","date_gmt":"2016-07-29T17:01:49","guid":{"rendered":"https:\/\/www.servimatango.com\/blog\/?p=5295"},"modified":"2019-06-11T10:49:16","modified_gmt":"2019-06-11T15:49:16","slug":"como-gestionar-las-llamadas-en-tu-negocio-con-la-voz-ip","status":"publish","type":"post","link":"https:\/\/servervoip.com\/blog\/como-gestionar-las-llamadas-en-tu-negocio-con-la-voz-ip\/","title":{"rendered":"\u00bfC\u00f3mo gestionar las llamadas en tu negocio con la voz IP?"},"content":{"rendered":"<div id=\"attachment_5296\" style=\"width: 310px\" class=\"wp-caption aligncenter\"><img aria-describedby=\"caption-attachment-5296\" loading=\"lazy\" src=\"https:\/\/www.servimatango.com\/blog\/wp-content\/uploads\/Como-gestionar-las-llamadas-en-tu-negocio-con-la-voz-IP.jpg\" alt=\"C\u00f3mo gestionar las llamadas en tu negocio con la voz IP\" width=\"300\" height=\"200\" class=\"size-full wp-image-5296\" srcset=\"https:\/\/servervoip.com\/blog\/wp-content\/uploads\/Como-gestionar-las-llamadas-en-tu-negocio-con-la-voz-IP.jpg 300w, https:\/\/servervoip.com\/blog\/wp-content\/uploads\/Como-gestionar-las-llamadas-en-tu-negocio-con-la-voz-IP-150x100.jpg 150w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><p id=\"caption-attachment-5296\" class=\"wp-caption-text\">C\u00f3mo gestionar las llamadas en tu negocio con la voz IP<\/p><\/div>\n<p>Conseguir una atenci\u00f3n al cliente v\u00eda tel\u00e9fonica que sea eficiente y consiga buenos resultados es uno de los grandes retos que las empresas. Muchas de ellas no le prestan la debida atenci\u00f3n o no saben gestionar las llamadas de su negocio de la forma m\u00e1s apropiada. Como consecuencia, algunos clientes quedan descontentos y se pierden posibles ventas, o se pierde una gran cantidad de tiempo al tel\u00e9fono.<\/p>\n<p>Si queremos conseguir que nuestra atenci\u00f3n al cliente por tel\u00e9fono sea adecuada y profesional, hemos de aprender a ocuparnos de la gesti\u00f3n de las llamadas de forma correcta. La voz IP y las centralitas virtuales nos ayudan a racionalizar tanto la recepci\u00f3n de llamadas, como la emisi\u00f3n de las nuestras de forma m\u00e1s organizada.<\/p>\n<p>\n<div id=\"rev_slider_3_1_wrapper\" class=\"rev_slider_wrapper fullwidthbanner-container\" style=\"float:left;background-color:#E9E9E9;padding:0px;margin-left:0px;margin-right:0px;margin-top:0px;margin-bottom:0px;\">\n<!-- START REVOLUTION SLIDER 5.0.9 auto mode -->\n\t<div id=\"rev_slider_3_1\" class=\"rev_slider fullwidthabanner\" style=\"display:none;\" data-version=\"5.0.9\">\n<ul>\t<!-- SLIDE  -->\n\t<li data-index=\"rs-28\" data-transition=\"random\" data-slotamount=\"7\"  data-easein=\"default\" data-easeout=\"default\" data-masterspeed=\"300\"  data-thumb=\"\"  data-rotate=\"0\"  data-saveperformance=\"off\"  class=\"voipswitch videos subtitulos\" id=\"voipswitch videos subtitulos\" voipswitch videos subtitulos data-title=\"SubtitulosTexto\" data-description=\"\">\n\t\t<!-- MAIN IMAGE -->\n\t\t<img src=\"https:\/\/servervoip.com\/blog\/wp-content\/plugins\/revslider\/admin\/assets\/images\/dummy.png\"  alt=\"\"  width=\"879\" height=\"51\" data-lazyload=\"https:\/\/servervoip.com\/blog\/wp-content\/plugins\/revslider\/admin\/assets\/images\/transparent.png\" data-bgposition=\"center top\" data-bgfit=\"cover\" data-bgrepeat=\"no-repeat\" class=\"rev-slidebg\" data-no-retina>\n\t\t<!-- LAYERS -->\n\n\t\t<!-- LAYER NR. 1 -->\n\t\t<div class=\"tp-caption   tp-resizeme\" \n\t\t\t id=\"slide-28-layer-2\" \n\t\t\t data-x=\"\" \n\t\t\t data-y=\"1\" \n\t\t\t\t\t\tdata-width=\"['none','none','none','none']\"\n\t\t\tdata-height=\"['none','none','none','none']\"\n\t\t\tdata-transform_idle=\"o:1;\"\n \n\t\t\t data-transform_in=\"opacity:0;s:300;e:Power2.easeInOut;\" \n\t\t\t data-transform_out=\"opacity:0;s:300;s:300;\" \n\t\t\tdata-start=\"500\" \n\t\t\tdata-responsive_offset=\"on\" \n\n\t\t\t\n\t\t\tstyle=\"z-index: 5;\">\n\t\t\t\t<div class=\"rs-looped disabled\" ><img src=\"https:\/\/servervoip.com\/blog\/wp-content\/plugins\/revslider\/admin\/assets\/images\/dummy.png\" alt=\"\" data-ww=\"879\" data-hh=\"51\" data-lazyload=\"https:\/\/www.servervoip.com\/blog\/wp-content\/uploads\/2015\/10\/fondo-en-degradado-con-signod-copia.jpg\" data-no-retina> \n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<!-- LAYER NR. 2 -->\n\t\t<div class=\"tp-caption mediumbgorange   tp-resizeme\" \n\t\t\t id=\"slide-28-layer-1\" \n\t\t\t data-x=\"6\" \n\t\t\t data-y=\"5\" \n\t\t\t\t\t\tdata-width=\"['653']\"\n\t\t\tdata-height=\"['41']\"\n\t\t\tdata-transform_idle=\"o:1;\"\n \n\t\t\t data-transform_in=\"opacity:0;s:300;e:Power3.easeInOut;\" \n\t\t\t data-transform_out=\"auto:auto;s:300;\" \n\t\t\tdata-start=\"500\" \n\t\t\tdata-splitin=\"none\" \n\t\t\tdata-splitout=\"none\" \n\t\t\tdata-responsive_offset=\"on\" \n\n\t\t\t\n\t\t\tstyle=\"z-index: 6; 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htmlDiv = document.getElementById('rs-plugin-settings-inline-css');\r\n\t\t\t\t\tif(htmlDiv) {\r\n\t\t\t\t\t\thtmlDiv.innerHTML = htmlDiv.innerHTML + htmlDivCss;\r\n\t\t\t\t\t}\r\n\t\t\t\t\telse{\r\n\t\t\t\t\t\tvar htmlDiv = document.createElement('div');\r\n\t\t\t\t\t\thtmlDiv.innerHTML = '<style>' + htmlDivCss + '<\/style>';\r\n\t\t\t\t\t\tdocument.getElementsByTagName('head')[0].appendChild(htmlDiv.childNodes[0]);\r\n\t\t\t\t\t}\r\n\t\t\t\t  <\/script>\r\n\t\t\t\t<\/div><!-- END REVOLUTION SLIDER --><br \/>\n&nbsp;<\/p>\n<hr \/>\n<p>Las llamadas telef\u00f3nicas no son s\u00f3lo un aspecto m\u00e1s de la empresa. Es informaci\u00f3n relevante de nuestro target. Muchas llamadas puede ser sin\u00f3nimo de que nuestros servicios no est\u00e1n bien explicados, o hay mucho inter\u00e9s. Gestionar bien las llamadas en la empresa, por tanto, es esencial para defender el valor de nuestra marca, prestar ayuda a los clientes y generar confianza.<\/p>\n<p>Las centralitas virtuales para voz IP hacen m\u00e1s racional la gesti\u00f3n de las llamadas. Algunas de las cosas que queremos evitar:<\/p>\n<p><strong>P\u00e9rdida de llamadas<\/strong> Que cuando la l\u00ednea telef\u00f3nica est\u00e9 ocupada, perdamos una llamada y la persona no vuelva a llamar.<\/p>\n<p><strong>Llamadas spam.<\/strong> Que las llamadas comerciales de empresas o productos que no nos interesan, cuando no fraudes o enga\u00f1os telef\u00f3nicos, no nos hagan perder nuestro tiempo.<\/p>\n<p><strong>Exceso de duraci\u00f3n. <\/strong>Que las llamadas que hacemos nosotros se prolonguen excesivamente en el tiempo porque no tenemos un control del tiempo de duraci\u00f3n de las llamadas.<\/p>\n<p><strong>Doble o triple marcado. <\/strong>Obligar al cliente a marcar otro n\u00famero de tel\u00e9fono, en lugar de marcar nosotros la extensi\u00f3n y redirigirle al departamento con el que desea hablar.<\/p>\n<p>En definitiva, si queremos gestionar correctamente nuestras llamadas telef\u00f3nicas en nuestro negocio, debemos adoptar una serie de medidas que mejorar\u00e1n la experiencia del cliente y apropiarnos, a ser posible, de un software de gesti\u00f3n de llamadas que nos facilite la clasificaci\u00f3n de la informaci\u00f3n.<\/p>\n<p>Las centralitas virtuales para llamadas con voz IP nos permiten:<\/p>\n<p> * Tener acceso a un administrador web de llamadas.<br \/>\n * Poner las llamadas que nos llegan mientras comunicamos en una cola de llamadas y no perder el contacto.<br \/>\n * Controlar el tiempo que duran nuestras llamadas para ser lo m\u00e1s eficientes y productivos en la atenci\u00f3n telef\u00f3nica.<br \/>\n * Ofrecer atenci\u00f3n telef\u00f3nica online a clientes extranjeros de otra parte del mundo, que no quieran pagar una conferencia.<\/p>\n<p>Si adem\u00e1s integramos todo esto en un software de llamadas, un ERP o un CRM, nos es posible adquirir informaci\u00f3n sobre nuestro mercado y conocer al detalle aspectos importantes sobre desde d\u00f3nde nos llaman, cu\u00e1les son los canales m\u00e1s efectivos, a qu\u00e9 horas del d\u00eda, etc.<\/p>\n<p>Tomado de: http:\/\/www.gadae.com\/blog\/como-gestionar-las-llamadas-en-tu-negocio-con-la-voz-ip\/<\/p>\n<h2>Telefon\u00eda VoIP con SoftSwitch<\/h2>\n<p><strong>ServerVoIP<\/strong> te proporciona todas las herramientas necesarias para que crees y desarrolles <strong>tu negocio de comunicaci\u00f3n por internet.<\/strong><\/p>\n<p>Pertenece al Selecto Grupo de Emprendedores que decidieron cambiar su vida invirtiendo en un <strong>Server con ServerVoIP.<\/strong><\/p>\n<p><a href=\"http:\/\/www.servervoip.com\/voipswitch-pagos\"><img loading=\"lazy\" src=\"https:\/\/www.servimatango.com\/blog\/wp-content\/uploads\/2015\/08\/tarjeta1-292x300.png\" alt=\"empresario\" width=\"292\" height=\"300\" class=\"aligncenter size-medium wp-image-4092\" \/><\/a><br \/>\n[st_button button_text=\u00bb SOLICITA TU SERVER AHORA \u25ba\u00bb button_type_url=\u00bbhttp:\/\/www.servervoip.com\/voipswitch-comprar.php?server=50_promo\u00bb open_in=\u00bbnew_window\u00bb icon=\u00bbfa fa-shopping-cart\u00bb button_alignment=\u00bbcenter\u00bb button_margin_top=\u00bb-50&#8243; button_margin_bottom=\u00bb-20&#8243; button_size=\u00bbbtn-lg\u00bb button_color=\u00bbbtn-blue\u00bb appearing_animation=\u00bbfade_in\u00bb wrapper_padding_top=\u00bb0&#8243; wrapper_padding_left=\u00bb0&#8243; wrapper_padding_bottom=\u00bb0&#8243; wrapper_padding_right=\u00bb0&#8243; wrapper_bg_opacity_slider=\u00bb\u00bb id_wrapper=\u00bbelm_5c828b7f6aac2&#8243; ][\/st_button]<br \/>\n&nbsp;<\/p>\n<p><strong>ServerVoip <\/strong>presenta el mejor server fisico dedicado para telefonia voip que incluye el software de telefon\u00eda ip \u00abVoipSwitch\u00bb especial para voz sobre ip.<\/p>\n<p><strong>VoipSwitch <\/strong>es la plataforma ideal para que sin necesidad de conocimientos t\u00e9cnicos crees tu propia empresa de Telefon\u00eda IP VoIP y encuentres una forma de ganar DINERO en la red siendo carrier de telefon\u00eda sobre Ip (Voip). <\/p>\n<p>Te brindamos todas las herramientas para que est\u00e9s al nivel de las grandes empresas y negocios; puedas obsequiar llamadas gratis como estrategia de marketing en fidelizaci\u00f3n a tus clientes \/ free entre tus clientes; el servidor VoIP te permite utilizar m\u00faltiples proveedores como nosotros tenemos <a href=\"http:\/\/www.alosip.com\/\" target=\"_blank\"  rel=\"noopener noreferrer\">www.alosip.com.<\/a>  (carrier \/ routes) para un mismo destino, vender terminaci\u00f3n (wholesale), clientes finales (retail), etc.<\/p>\n<p>El software te proporciona todo lo que necesitas; sistema llave en mano: para crear tu empresa de telefon\u00eda IP (VoIP) bajo tu propio nombre o marca. M\u00e1s informaci\u00f3n en  <a href=\"http:\/\/marcablanca.servervoip.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">marcaBlanca.servervoip.com<\/a><\/p>\n<p>Para que CREES y DESARROLLES tu propia empresa de telefonia por internet, revisa m\u00e1s detalles en <a href=\"http:\/\/www.servervoip.com\/voipswitch\/\" >VoIPSwitch<\/a><\/p>\n<hr \/>\n<h1 style=\"text-align: center;\">\u00bfQuieres Emprender por Internet?<\/h1>\n<h3 style=\"text-align: center;\">\u00abAhora Trabajar desde la Comodidad de tu Casa y Ganar Dinero por Internet&#8230; Nunca Hab\u00eda Sido tan F\u00e1cil, R\u00e1pido y con RESULTADOS Impresionantes\u00bb<\/h3>\n<p style=\"text-align: center;\">Descubre el NEGOCIO Perfecto y convi\u00e9rtete en un EMPRESARIO de \u00c9xito creando y desarrollando tu Propia Empresa de Telefon\u00eda por Internet. <strong>Suscr\u00edbete y RECIBE FREE<\/strong>:<\/p>\n<h2 style=\"text-align: center;\">\u00a1Sie7e Poderosas Razones Que Tiene el EMPRENDEDOR Exitoso para Crear su Propia Empresa de Telefon\u00eda por Internet VoIP!&#8230;<\/h2>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-1229 size-medium\" src=\"http:\/\/servimatango.com\/negocios-rentables\/wp-content\/uploads\/2015\/07\/libro-server-voip-241x300.png\" alt=\"libro server voip\" width=\"241\" height=\"300\" \/><br \/>\n[st_accordion div_margin_bottom=\u00bb15&#8243; initial_open=\u00bb0&#8243; multi_open=\u00bbyes\u00bb wrapper_padding_top=\u00bb0&#8243; wrapper_padding_left=\u00bb0&#8243; wrapper_padding_bottom=\u00bb0&#8243; wrapper_padding_right=\u00bb0&#8243; wrapper_bg_opacity_slider=\u00bb\u00bb wrapper_bg_opacity=\u00bb50&#8243; wrapper_border_style=\u00bboutset\u00bb wrapper_rounded_topleft=\u00bb3&#8243; id_wrapper=\u00bbelm_5c828b0bd3fa6&#8243; ][st_item_accordion heading=\u00bb<img class=aligncenter src=http:\/\/servimatango.com\/negocios-rentables\/wp-content\/uploads\/2015\/07\/Boton-descarga-reporte.gif alt=Reporte width=500 height=145 \/>\u00bb id_wrapper=\u00bbelm_5c828b0bd3f58&#8243; ]<center><script type=\"text\/javascript\" src=\"http:\/\/app.getresponse.com\/view_webform.js?wid=10619501&#038;u=kSvx\"><\/script><\/center>[\/st_item_accordion][\/st_accordion]<\/p>\n<p><a href=\"https:\/\/www.servimatango.com\/blog\/bancos-en-ecuador\/\">Bancos en Ecuador para Alquilar un VoIPSwitch Server<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conseguir una atenci\u00f3n al cliente v\u00eda tel\u00e9fonica que sea eficiente y consiga buenos resultados es uno de los grandes retos que las empresas. Muchas de ellas no le prestan la debida atenci\u00f3n o no saben gestionar las llamadas de su negocio de la forma m\u00e1s apropiada. Como consecuencia, algunos clientes quedan descontentos y se pierden&#8230;<\/p>\n<p><a class=\"excerpt-read-more btn btn-primary\" href=\"https:\/\/servervoip.com\/blog\/como-gestionar-las-llamadas-en-tu-negocio-con-la-voz-ip\/\" title=\"Read\u00bfC\u00f3mo gestionar las llamadas en tu negocio con la voz IP?\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":[],"categories":[13],"tags":[1016,1015,1012,1014,1017,1013,18,17],"_links":{"self":[{"href":"https:\/\/servervoip.com\/blog\/wp-json\/wp\/v2\/posts\/5295"}],"collection":[{"href":"https:\/\/servervoip.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/servervoip.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/servervoip.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/servervoip.com\/blog\/wp-json\/wp\/v2\/comments?post=5295"}],"version-history":[{"count":0,"href":"https:\/\/servervoip.com\/blog\/wp-json\/wp\/v2\/posts\/5295\/revisions"}],"wp:attachment":[{"href":"https:\/\/servervoip.com\/blog\/wp-json\/wp\/v2\/media?parent=5295"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/servervoip.com\/blog\/wp-json\/wp\/v2\/categories?post=5295"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/servervoip.com\/blog\/wp-json\/wp\/v2\/tags?post=5295"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}